Refund policy

Last updated: 29 October 2026

1. Our Commitment

At MIRAL BEAUTY, customer satisfaction matters to us.

We aim to handle returns, exchanges and refunds fairly and transparently, in accordance with Qatar's Consumer Protection Law No. 8 of 2008 and other applicable legislation.

2. Voluntary Returns and Exchanges for Clothing

As an additional customer-service benefit, we offer a 14-calendar-day return or exchange period for eligible clothing items, calculated from the delivery date.

For a voluntary change-of-mind return or exchange, the item should:

Be unworn, unwashed and unused, except for reasonable fitting.
Be in its original condition.
Have its original tags and accessories, where supplied.
Be accompanied by an invoice, order number or other reasonable proof of purchase.

Return or exchange requests are subject to verification of these conditions.

Size and colour exchanges are subject to product availability.

This voluntary policy supplements, and does not replace, mandatory statutory rights.

3. Defective, Damaged or Incorrect Products

If a product is defective, damaged, unsafe, not as described or does not conform to applicable specifications, please contact us promptly.

Customers are entitled to the remedies provided by applicable Qatar consumer-protection legislation, which may include a refund, replacement or repair free of charge, as appropriate under the law.

The voluntary 14-day return window does not restrict legal remedies for defective or nonconforming goods.

4. How to Request a Return

Contact our support team:

WhatsApp: +97430223048

Email: info@miralbeauty.qa

Please provide your order number or proof of purchase, the product details and a brief explanation.

Photographs may help us understand a reported problem, but they do not replace the customer's legal rights.

Our team will explain the appropriate return or collection arrangements.

5. Refunds

For an approved refund, MIRAL BEAUTY will arrange repayment through an appropriate, mutually agreed method, taking account of the original payment method and applicable legal requirements.

We will communicate the refund arrangements and process the refund promptly after the applicable review.

For defective, incorrect or nonconforming goods, remedies and associated costs will be handled in accordance with Qatar law.

6. Return Delivery Costs

For voluntary change-of-mind returns, our team will explain any applicable return-collection arrangements and charges before they are accepted.

Customers will not be charged undisclosed return costs.

Where a return is required because of a seller error or a product defect, we will handle the matter in accordance with applicable legal obligations.

7. Hygiene and Product Safety

Where products are subject to genuine hygiene or safety restrictions, any conditions for voluntary change-of-mind returns will be disclosed clearly before purchase.

Any such conditions do not remove statutory rights relating to defective, unsafe or nonconforming goods.